Artificial Intelligence (AI) is rapidly developing, and marketers are eager to tout the benefits of new AI features incorporated into their products. But as advertising of new AI features becomes more common, legal scrutiny around the substantiation and privacy implications of AI claims is also intensifying, as evidenced by the National Advertising Division’s (NAD) and Children’s Advertising Review Unit’s (CARU) Case #7485 reviewing Dorel Juvenile Group’s advertising for the Maxi-Cosi Sibia Bassinet and Starling Smart Bassinet both featuring the “CryAssist” AI technology.
The Advertising Claims
Dorel’s bassinets at issue use “CryAssist,” a feature marketed as using AI to “translate your little one’s cries, letting you know if they might be sleepy, fussy, gassy, agitated, or hungry.” Other prominent claims included assurances that “everyday conversation [is] kept private,” that “cries and cry data [are] kept anonymous and encrypted on our cloud,” and that all response-based features are “optional, ensuring control is always in your hands.” These claims are appealing to new parents but also raise questions about accuracy, privacy, and compliance with children’s data protection laws.